SHIPPING POLICY

Let’s Talk Shipping

Here’s the scoop on how we get your cute finds from our hands to your doorstep. We believe in being totally transparent about shipping times, costs, and expectations — so there are no surprises. This isn’t legal advice, just the friendly version of how we handle deliveries from start to finish.

The Basics of How We Ship

We ship worldwide, because cuteness knows no borders. Once you place an order, we need about 3–5 business days to prepare your item. After that, it’s on its way. Shipping times depend on where you live — local orders arrive faster, and international ones might take a bit longer. You’ll get a tracking number once your order is shipped so you can follow its journey. Shipping fees are shown at checkout, so you’ll always know what you’re paying.

A Few Things to Keep in Mind

Please double-check your shipping info before placing an order — we’re not able to cover packages sent to the wrong address. For international orders, customs or duty fees may apply, and those are the responsibility of the customer. If your package is delayed, lost, or damaged in transit, send us an email at qoolcoolshop@gmail.com. We’ll do everything we can to help, but we can't control what happens after your order leaves our hands. Still, we’ve got your back.