Get 15% off your first purchase. Sign up. + Free shipping on orders over $75
REFUND POLICY
Let’s Clear Things Up About Refunds
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Our Basic Refund Policy
Since every item is made to order just for you, we don’t offer refunds or exchanges if you change your mind. We believe in slow, thoughtful creation — not mass production — so we can’t restock or resell returned pieces. But if your item arrives damaged or we made a mistake with your order, we’ll absolutely fix it. Just get in touch within 7 days of delivery, and we’ll take care of it.
If there’s an issue with your order — like damage, a mix-up, or something that feels off — please email us at qoolcoolshop@gmail.com with your order number and a quick photo of the item. We’ll review it and do our best to offer a replacement or store credit if needed. We want you to be happy and feel good about your purchase, so don’t hesitate to reach out. We’re here for you.